15-Day Money-Back GuaranteeThe Picket Fence wants you to be fully satisfied with every item you purchase from ThePicketFence.com. If you are not satisfied with an item that you have purchased online, you may return the item within 15 days for a full refund of the purchase price, minus the shipping, handling or other charges.
Prior to returning your item you must contact us to obtain a Return Authorization Number to ensure proper handling of the returned items. The item(s) must be returned in good condition, in original packaging, and with all paperwork and accessories to ensure full credit. Unfortunately we are unable to accept returns on sale items or custom orders such as monogrammed items or custom linens.
CreditOnce your return is received and reviewed, you can expect a refund within 30 days. All returns and exchanges are subject to The Picket Fence approval. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Return InstructionsThe steps required to return an item are as follows:
- Contact The Picket Fence to obtain a Return Authorization Number.
- Pack the item securely in the original package, if possible.
- Enclose one copy of the packing list with the item. Be sure to keep one copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
- All products must be returned in good condition, in original packaging, and with all paperwork and accessories to ensure full credit.
- All return shipping charges must be prepaid.
We cannot accept C.O.D. deliveries. For your protection, we recommend that you use UPS Ground or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:
UPS Ground
The Picket Fence
Returns Department
560 East Ave North
Ketchum, ID 83340
|
Insured Parcel Post
The Picket Fence
Returns Department
PO Box 1900
Sun Valley, ID 83353
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* Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the store.
* Sale items are non-refundable. 
