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Returns & Exchanges

Return & Exchange Policy

The Picket Fence wants you to be fully satisfied with every item you purchase from us.

• You may return or exchange your purchase within 15 days of delivery confirmation.

• There will be a 15% restocking fee on all returned bedding and table linens.

• If the return is a result of our, or a manufacturer error, the restocking fee does not apply.

• Prior to returning or exchanging your item you must contact us using the form below to obtain a Return Authorization Number.

• If you do not obtain a Return Authorization Number, and the item is returned to us, it will be shipped directly back to you.

• If item is returned directly back to the manufacturer, a 25% restocking fee will apply.

• The item must be returned in new, shelf ready condition, meaning the item is exactly as you have received it, and as someone else would be able to purchase it from our shelves. Items are to be unlaundered, free of lint and hair, in original packaging, and with all tags attached.

• You can expect to receive your refund within 15 days of receipt of your return.

The Following Items Will Not Be Accepted for Return

  • Items that have been laundered.
  • Down or Down free pillows, comforters, featherbeds, or mattress pads.
  • Custom, monogrammed, or items listed on our site as Special Order.
  • Items discounted with a "Sale Price" on our site.
  • If you are unsure of a pattern, please request a fabric sample here: Fabric Sample Request

Return Instructions

The steps required to return an item are as follows:

  • Email info@thepicketfence.com to obtain a Return Authorization Number (RAN).
  • Pack the item securely in the original package.
  • Include the RAN on the outside of the box.

We cannot accept C.O.D. deliveries. You are responsible for the condition of the items until they arrive to us. For your protection, we recommend that you use UPS Ground, FedEx or Insured USPS for your return. Ship the return package to:

UPS Ground or FedEx

The Picket Fence
Returns Department
560 East Ave North
Ketchum, ID 83340
Insured USPS

The Picket Fence
Returns Department
PO Box 4925
Ketchum, ID 83340

* Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the store. 

Price Match Policy

While we strive to give our customers the best possible prices on our products, we realize that occasionally they can be found at lower prices at different retailers. We are more than happy to match the advertised price on in-stock, identical items. If the price that you find does not include free shipping, we reserve the right to add comparable shipping charges.

If you find a lower advertised price, please contact us at 866.944.5511 or info@thepicketfence.com.

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