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Return Policy

The Picket Fence wants you to be fully satisfied with every item you purchase from us.

  • You may return your purchase within 15 days of delivery confirmation.
  • There will be a 15% restocking fee on all returned bedding and table linens.
  • If the return is a result of our, or a manufacturer error, the restocking fee does not apply.
  • Prior to returning or exchanging your item you must contact us using the instructions below.
  • If you do not obtain a Return Authorization Number, and the item is returned to us, it will be shipped directly back to you.
  • If item is returned directly back to the manufacturer, a 25% restocking fee will apply.
  • The item must be returned in new, shelf ready condition, meaning the item is exactly as you have received it, and as someone else would be able to purchase it from our shelves. Items are to be unlaundered, free of lint and hair, in original packaging, and with all tags attached.
  • You can expect to receive your refund within 15 days of receipt of your return.

The Following Items Will Not Be Accepted for Return

  • Items that have been laundered.
  • Down or Down free pillows, comforters, featherbeds, or mattress pads.
  • Custom, monogrammed, or items listed on our site as Special Order.
  • Jewelry.
  • Items discounted with a "Sale Price" on our site.
  • Items that are holiday/seasonal.
  • If you are unsure of a pattern, please request a fabric sample here: Fabric Sample Request

Return Instructions

  • Fill out this form and submit:  Return Form
  • A customer service representative will contact you.

 

Price Match Policy

While we strive to give our customers the best possible prices on our products, we realize that occasionally they can be found at lower prices at different retailers. We are more than happy to match the advertised price on in-stock, identical items. If the price that you find does not include free shipping, we reserve the right to add comparable shipping charges.

If you find a lower advertised price, please contact us at 866.944.5511 or customerservice@thepicketfence.com.

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