Frequently Asked Questions
Do any of your designers offer custom bed or table linens?
Many of the fabrics from our designers are available in yardage and they have the ability to create custom bed and table linens in any size or style that you need. Please contact us at 1-866-944-5511 and we can discuss your project.
How do you recommend I care for my new linens?
A fine linen set is truly an investment in your comfort and it is supremely important that you take proper care of your linens to make sure they provide years of enjoyment for you and your family. In order to insure that you get the greatest life possible out of your linens please see our Linen Care Guide.
Do you offer monogramming?
Matouk, Peacock Alley, and Sferra all offer monogramming on many of their bedding and bath collections. You can view Matouk’s monogramming options on our site and we can provide any information that about your options for Peacock Alley and Sferra. Custom monogramming is available for our other lines, please contact us at 1-866-944-5511 for details.
Do you offer gift wrapping?
Yes! Gift wrapping is available for almost any item in our store and you will have the opportunity to add gift wrapping to your items from the shopping cart page of the checkout process. In addition, you can add a custom gift message on the shipping page of the store checkout.
What is your return policy?
The Picket Fence wants you to be fully satisfied with every item you purchase from thepicketfence.com. If you are not satisfied with an item that you have purchased online, you may return the item within 15 days for a full refund of the purchase price, minus the shipping, handling or other charges. The item(s) must be returned in good condition, in original packaging, and with all paperwork and accessories to ensure full credit. Prior to returning your item you must contact us to obtain a Return Authorization Number to ensure proper handling of the returned items. View our Customer Care Page for complete details.
Are all of the items on your website available for immediate shipment?
Certain custom orders come directly from the designers and require additional processing time. Additionally, while we strive to make sure all of our inventory is up to date on our website, occasionally some products are out of stock and will take a few extra days to get to you. If there will be any delay in shipping your products, we will contact you immediately after receiving your order. If your items are back ordered, you will not be charged until your item is shipped to you. Please don’t hesitate to contact us if you have any questions.
What do you charge for shipping?
We ship all of our packages via FedEX. We offer free FedEx Ground Shipping for orders over $100, excluding furniture or other large objects. For orders under $100 we charge based on weight and desination. Expedited service is available and you can see the cost by entering your zip code in the shopping cart and estimating the shipping costs.
How long does it take for my package to ship?
All in stock item are shipped within 24 hours (most are shipped out the same day) Monday through Friday, with the exception of holidays. Packages shipped via FedEx ground should arrive between 5-9 business days after the item is ordered. If you have placed your order online and did not receive tracking information, please contact us at 1-866-944-5511.
Do you ship to International destinations?
Unfortunately, at present, we can ship only to destinations within the U.S. and its territories.
Do you charge sales tax?
Orders shipped to addresses in Idaho will be charged 7% sales tax. All other orders will not be charged sales tax.
Is your website secure?
Yes! All information that you enter in the checkout process is protected by Verisign's SSL encryption technology. Verisign's SSL technology is absolutely the best encryption in the industry and all information you enter is protected and safe. You can test the security of the site on any page by clicking on the Verisign seal on the bottom of the page.