Frequently Asked Questions

Do any of your designers offer custom bed or table linens?

Many of the fabrics from our designers are available in yardage and they have the ability to create custom bed and table linens in any size or style that you need. Please contact us at 1-866-944-5511 and we can discuss your project.

How do you recommend I care for my new linens?

A fine linen set is truly an investment in your comfort and it is supremely important that you take proper care of your linens to make sure they provide years of enjoyment for you and your family. In order to insure that you get the greatest life possible out of your linens please see our Linen Care Guide.

Do you offer monogramming?

Matouk, Peacock Alley, and Sferra all offer monogramming on many of their bedding and bath collections. You can view Matouk and Peacock Alley's monogramming options on our site and we can provide any information that about your options for Sferra. Custom monogramming is available for our other lines, please contact us at 1-866-944-5511 for details.

Do you offer gift wrapping?

Yes! Gift wrapping is available for almost any item in our store. Simply fill out the notes section at checkout stating you'd like gift wrap, and and if a gift message is desired.

What is your return policy?

The Picket Fence wants you to be fully satisfied with every item you purchase from Please refer to our Return Policy for more information.

Are all of the items on your website available for immediate shipment?

Certain custom orders come directly from the designers and require additional processing time. Additionally, while we strive to make sure all of our inventory is up to date on our website, occasionally some products are out of stock and will take a few extra days to get to you. If there will be any delay in shipping your products, we will contact you immediately after receiving your order. If your items are back ordered, we will notify you and give you the option to proceed or cancel the order. Please don’t hesitate to contact us if you have any questions.

What do you charge for shipping and how long will it take?

We ship all of our packages from our physical location via UPS or USPS. We offer free Ground Shipping for orders over $100, excluding Jan Barboglio, Laura Zindel, or other large objects. Please see our Shipping Information page for the most up to date information available.


Do you ship to International destinations?

Unfortunately, at present, we can ship only to destinations within the U.S. and its territories.

Do you charge sales tax?

Orders shipped to addresses in Idaho will be charged Idaho sales tax. All other orders will not be charged sales tax at this time.

Is your website secure?

Yes! All information that you enter in the checkout process is protected by Verisign's SSL encryption technology. Verisign's SSL technology is absolutely the best encryption in the industry and all information you enter is protected and safe. You can test the security of the site on any page by clicking on the Verisign seal on the bottom of the page.